A documented public record of a complaint published by the platform owner.
Complaint against Beacon House Store over the Lighthouse 3 Desk Lamp
We ordered the Lighthouse 3 Desk Lamp from Beacon House Store; it arrived damaged, and after three weeks of attempts we have not received a replacement or refund.
A replacement lamp in working condition or a full refund of the amount paid, along with a written explanation of the damage-handling policy.
- Company named
- Beacon House Store
- Product
- Lighthouse 3 Desk Lamp
- Status
- Open
- Last update
144 days since the last update
Requested resolution
A replacement lamp in working condition or a full refund of the amount paid, along with a written explanation of the damage-handling policy.
Current status
Open
This complaint accepts visitor responses.
Key facts
On 10 January 2026 an order was placed for the Lighthouse 3 Desk Lamp from Beacon House Store.
The full amount was paid at order time using a virtual card prepared for testing.
The unit arrived on 18 January 2026 with a visible crack in the lamp base.
After three weeks of repeated attempts, no written response has been received from the store.
We requested a replacement unit in working condition or a full refund of the amount paid.
Full account
This is a platform complaint published by the platform owner against Beacon House Store regarding a Lighthouse 3 Desk Lamp order that arrived damaged. We attempted to resolve the issue through the store’s published channels without success, and we publish this page so the public record remains clear and documented.
We took photographs of the damaged packaging on receipt and described the crack in a short condition report. These are descriptive notes only; no evidence files are published at this foundation stage.
This page was prepared from structured, documented content; every statement carries a classification showing whether it is the complainant’s account, a documented fact, a company statement, an authority action, public opinion, or an editorial update.
Timeline
10 January 2026: the Lighthouse 3 Desk Lamp order was placed.
11 January 2026: payment was confirmed and the store received the amount.
18 January 2026: the parcel arrived and the lamp base was cracked.
18 January 2026: we notified the store of the damage via the published contact form on the day of delivery.
25 January 2026: we sent a follow-up message to the published support address.
1 February 2026: we called the published line and did not receive a written resolution.
8 February 2026: three weeks elapsed without a written response from the store.
14 February 2026: the complaint page was published as a public record.
Actions taken
Submitting the published contact form on the store’s website on the delivery day.
Emailing the published support address with a follow-up message including the order number.
Calling the published line and leaving contact details for a reply.
Publishing the complaint page to create a documented public record.
Public Evidence index
Public Evidence
Redacted public copies reviewed by the Platform Owner before publication.
Order confirmation photo
A fictional screenshot confirming the Lighthouse 3 Desk Lamp order placed on 10 January 2026.
A small square light-grey image representing the order-confirmation screenshot. It contains no personal data or card numbers.
Condition report
A fictional one-page document describing the crack in the lamp base with no contact details included.
A one-page PDF with a brief text description of the parcel condition; there are no images or tables.
Support correspondence log
A fictional plain-text file logging the summary of support correspondence with the store, with all contact details removed.
A short plain-text file readable by any screen reader without visual formatting.
Company reply
Company reply
The company has not submitted a verified reply yet. When received, it appears here with the verification method.
Company reply to this complaint
Approved count
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Counts reflect approved submissions only; identities are not independently verified.
Approved similar cases
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Media summary
A short summary for press and official reviewers.
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A documented public complaint against Beacon House Store over Lighthouse 3 Desk Lamp. Full record at
Corrections and updates
Initial publication: the complaint page was published in both Arabic and English.
Update: the phone follow-up note was added to the timeline; the complaint remains open.